Executive Assistant Manager -Rooms

La Pirogue, a renowned resort celebrated for its exceptional guest experiences and warm hospitality, is seeking a highly motivated Executive Assistant Manager – Rooms Division. This pivotal role requires a strong leader who can oversee the daily operations ensuring the highest levels of guest satisfaction, efficiency, and
service excellence.

As the Executive Assistant Manager – Rooms Division, you will be responsible for driving the success of our Rooms Division. You will work closely with other department heads to ensure seamless hotel operations while maintaining our commitment to guest satisfaction, and operational efficiency.

RESPONSIBILITIES:

• Ensure guest satisfaction by promptly addressing inquiries, complaints, and service improvements.
• Develop and implement policies to enhance guest experience and operational efficiency.
• Use data and key performance indicators (KPIs) to monitor and improve the guest journey.
• Oversee departmental budgets, expenses, and inventory management.
• Ensure compliance with health, safety, and sustainability standards across the property.
• Conduct regular inspections to maintain cleanliness and maintenance standards in guest rooms and public areas.
• Collaborate with other departments for seamless resort operations.
• Prepare reports on departmental performance for senior management.
• Lead, train, and motivate teams to achieve high standards in service and profitability.
• Stay informed about industry trends to continuously improve operations.

PROFILE:

• Bachelor’s degree in hospitality management.
• Minimum of 5 years of experience within the hospitality industry.
• Strong leadership and management skills with the ability to lead diverse teams.
• Excellent communication, interpersonal, and organizational skills.
• Proven ability to manage multiple tasks simultaneously and work efficiently under pressure.
• Attention to detail with a commitment to maintaining high service and cleanliness standards.
• In-depth knowledge of health and safety regulations and industry best practices.
• Ability to work flexible hours, including weekends and public holidays.
• Strong problem-solving skills, with a quick decision-making ability.
• Experience in budget management, financial reporting, and inventory control.
• Strong customer service skills and a passion for delivering outstanding guest experiences.
• Fluency in English and French; other languages are an advantage.

Closing Date: 10^th November 2024

Management reserves the right to call only the best-qualified candidates.